DMCA Policy

1. Who We Are

SoftGlaze operates through the following entities and locations:

For copyright-related notices, please contact:

2. Our Position on Copyright Infringement

SoftGlaze does not knowingly publish or host material that infringes the valid copyright rights of others.

Where we receive a properly submitted infringement notice, we may:

• Review the complaint
• Investigate the relevant material
• Remove or disable access to the content in question
• Contact the party who submitted or provided the material
• Request additional information where necessary
• Take further action where appropriate under applicable law or internal policy

We reserve the right to act cautiously and proportionately where claims are incomplete, unclear, abusive, or legally insufficient.

3. Filing a DMCA Takedown Notice

If you believe that material on the SoftGlaze website infringes your copyright, your written notice should include the following:

A. Identification of the copyrighted work

Provide a description of the copyrighted work you claim has been infringed, or if multiple works are covered by a single notice, provide a representative list.

B. Identification of the allegedly infringing material

Provide the exact URL or a sufficiently specific location of the material you believe is infringing so that we can locate it.

C. Your contact information

Provide your full name, company name if applicable, mailing address, telephone number, and email address.

D. A statement of good faith belief

Include a statement that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.

E. A statement of accuracy and authority

Include a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on behalf of the copyright owner.

F. Your physical or electronic signature

Provide your signature or an authorised electronic equivalent.

4. Where to Send a DMCA Notice

DMCA notices should be sent to:

If a postal notice is required, correspondence may be addressed to the most relevant SoftGlaze entity listed above.

5. What Happens After We Receive a Notice

Once a notice is received, SoftGlaze may take one or more of the following steps:

• Review the notice for completeness
• Request additional detail if the notice is unclear or incomplete
• Investigate the material referenced
• Remove or disable access to the content temporarily or permanently
• Notify the person or party who provided or controls the material
• Evaluate whether a counter-notification may apply
• Retain records of the complaint for legal, compliance, or administrative purposes

Receipt of a notice does not automatically mean the content will be removed immediately. SoftGlaze reserves the right to assess the validity, specificity, and legal sufficiency of any claim before acting.

6. Counter-Notification Procedure

If you believe that material removed or disabled as a result of a copyright complaint was removed by mistake or misidentification, you may submit a counter-notification.

A valid counter-notification should include:

• Identification of the material that was removed or disabled and where it appeared before removal
• Your full name, address, telephone number, and email address
• A statement under penalty of perjury that you have a good faith belief the material was removed or disabled due to mistake or misidentification
• A statement consenting, where applicable, to the jurisdiction of the appropriate court
• Your physical or electronic signature

Counter-notifications should be sent to:

SoftGlaze may review the counter-notification and respond in accordance with applicable law and internal procedure.

7. Repeat Infringer Policy

Where appropriate, SoftGlaze reserves the right to restrict, suspend, or terminate access by users, clients, contributors, or third parties who are determined to be repeat infringers or who repeatedly submit or publish content in violation of copyright rights.

We also reserve the right to act where repeated infringement complaints indicate a pattern of misuse, even where each case is reviewed individually.

8. Misrepresentations

Submitting false, misleading, abusive, or bad-faith copyright claims may have legal consequences.

If you knowingly misrepresent:

• That material is infringing when it is not
• That material was removed by mistake when it was not

You may be liable for damages, costs, or other consequences under applicable law.

SoftGlaze reserves the right to disregard notices or counter-notices that appear abusive, fraudulent, incomplete, or materially misleading.

9. Third-Party Content and Platforms

SoftGlaze may reference, embed, link to, or build upon third-party platforms, tools, plugins, media, or client-provided materials.

SoftGlaze is not automatically responsible for copyright infringement arising solely from:

• Third-party platforms outside our control
• Client-supplied content
• External websites linked from our site
• Third-party embedded content managed by others

However, where we receive a proper complaint relating to content present on or through our site, we may investigate and act as appropriate.

10. Client-Provided Materials

Clients and third parties who provide materials to SoftGlaze for use in websites, campaigns, content, design, systems, or other deliverables represent that they have the necessary rights, permissions, licences, or authority to use such materials.

SoftGlaze reserves the right to:

• Refuse the use of questionable materials
• Request proof of licence or ownership
• Remove or suspend use of disputed materials
• Require replacement content where legal clarity is lacking

Clients remain responsible for the legality of materials they supply unless otherwise agreed in writing.

11. Reservation of Rights

SoftGlaze reserves all rights to:

• Review and interpret infringement notices
• Request further evidence
• Remove or retain content where legally justified
• Suspend access to disputed materials
• Protect its own rights and operations
• Comply with legal obligations and court orders
• Preserve records associated with notices, investigations, and related communications

Nothing in this DMCA Policy creates an obligation to remove content absent a legally sufficient claim.

12. Changes to This DMCA Policy

SoftGlaze may update this DMCA Policy from time to time to reflect:

• Changes in law
• Changes in website operation
• Changes in service structure
• Changes in internal legal or compliance procedures
• Broader risk-management requirements

Any updates will be posted on this page with a revised effective date or last updated date.

13. Contact Information

If you wish to submit a copyright complaint, counter-notification, or copyright-related enquiry, please contact: