Privacy Policy

1. Who We Are

SoftGlaze operates through the following entities and locations:

For privacy-related questions, requests, or concerns, you may contact us at:

2. What Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly

This includes information you voluntarily submit when you:

• Contact us
• Fill out a website form
• Request a proposal
• Apply for a role
• Subscribe to updates
• Communicate with us by email, phone, or other channels

This information may include:

• Full name
• Company name
• Email address
• Phone number
• Website URL
• Job title
• Project details
• Budget details
• Business information
• Payment details
• CV, portfolio, or employment information
• Any other information you choose to provide

Information collected automatically

When you visit our website, we may automatically collect certain technical and usage-related information, such as:

• IP address
• Browser type and version
• Operating system
• Device information
• Referring URLs
• Pages visited
• Time spent on pages
• Date and time of access
• Website interaction data
• Cookie and analytics data

Information from third parties

We may receive information from:

• Analytics providers
• Advertising platforms
• CRM systems
• Communication tools
• Payment or proposal-related systems
• Publicly available business sources
• Partners or referral sources

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Responding to enquiries
• Preparing proposals and quotations
• Providing our services
• Processing transactions and payments
• Communicating with you about your orders
• Managing client relationships
• Improving website performance and user experience
• Operating and securing our website and systems
• Sending relevant service-related communications
• Evaluating applications for employment or collaboration
• Improving our marketing, advertising, and lead generation
• Understanding website usage and visitor behaviour
• Complying with legal, regulatory, tax, and administrative obligations
• Preventing fraud, abuse, misuse, or unauthorised activity

We only use personal data where we have a lawful basis to do so.

4. Legal Bases for Processing

Depending on your location and the nature of your interaction with us, we may process your personal data on one or more of the following bases:

• Your consent
• Performance of a contract
• Taking steps prior to entering into a contract
• Our legitimate interests
• Compliance with legal obligations
• Protection of legal rights

Where we rely on consent, you may withdraw that consent at any time, subject to applicable law.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve performance, understand usage, personalise content, and support advertising or analytics functions.

These technologies may be used to:

• Remember preferences
• Analyse traffic and behaviour
• Improve website functionality
• Measure campaign performance
• Support remarketing and advertising effectiveness

You may control or disable cookies through your browser settings. Please note that some website functions may not perform properly if certain cookies are disabled.

If required by law in your jurisdiction, we will request consent before using non-essential cookies.

6. How We Share Information

We do not sell or rent your personal data.

Data may only be shared with trusted third parties for purposes such as payment processing or legal compliance, including:

• Hosting providers
• Email and communication providers
• Analytics services
• CRM and project management platforms
• Payment service providers
• Legal, tax, or professional advisers
• Contractors or service providers supporting our operations
• Authorities, regulators, or law enforcement where legally required

All such sharing is limited to what is reasonably necessary and subject to appropriate safeguards where applicable.

7. International Data Transfers

Because SoftGlaze operates across multiple jurisdictions, your information may be transferred to, stored in, or processed in countries outside your own, including the United States, the United Kingdom, and Pakistan.

Where required by applicable law, we take reasonable steps to ensure that international data transfers are protected through appropriate safeguards and responsible handling practices.

8. Data Retention

We retain personal data only for as long as reasonably necessary for:

• The purposes set out in this Privacy Policy
• The duration of our relationship with you
• Legitimate business recordkeeping
• Legal, tax, regulatory, dispute, or compliance requirements

When personal data is no longer required, we will delete it, anonymise it, or securely store it only where retention is legally necessary.

9. Data Security

We implement industry-standard administrative, technical, and organisational measures to protect your personal data against:

• Unauthorised access
• Misuse
• Accidental loss
• Unlawful destruction
• Alteration
• Disclosure

However, no method of internet transmission or digital storage can be guaranteed to be completely secure. While we take security seriously, we cannot warrant absolute security.

10. Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal data, including the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict certain processing
• Object to certain processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at:

We may need to verify your identity before fulfilling certain requests.

11. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party services you access.

12. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal data from individuals under the age required by applicable law without appropriate legal basis or consent.

If you believe a child has provided personal data to us unlawfully, please contact us so we can review and, where appropriate, remove that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Legal requirements
• Business operations
• Technology
• Data practices
• Website functionality

Any updates will be posted on this page with a revised effective date or last updated date. Continued use of our website or services after such updates may constitute acknowledgment of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy, your personal data, or how SoftGlaze handles information, you may contact us at: